A Device window will then appear as doubleTwist database file is copied from your device to your PC. Next, either attach your device to your PC using a USB cable or pair your device to your PC using AirSync.This will force doubleTwist Sync to reimport from the newly created up-to-date iTunes XML file. After verify that the XML file is up-to-date, please quit doubleTwist Sync (see Step 6F) and reset the doubleTwist Library database before relaunching the application.More information on this is available in this help page. Please verify "Share iTunes Library XML with other applications" is enabled in iTunes Settings. Starting with iTunes 12.2, Apple disabled XML file creation on brand new installations of iTunes. Another possibility is that your iTunes is not configured to create the XML file.For example, uses the IP address 23.49.12.71 so whenever you try to connect to, Windows checks the DNS cache to get the IP, but if you've already connected to the site recently its address will be stored in the DNS cache so that Windows doesn't have to look it up to find out the IP again and instead just goes directly to 23.49.12.71 which allows you to get to the website faster, however whenever a website is blocked by Malwarebytes it gets redirected to the block URL/IP used by the Web Protection component in Malwarebytes (located at ) and so even though you had excluded the website from Malwarebytes' Web Protection, the DNS cache was telling Windows that the server it should be connected to is the one where is located rather than the actual IP address of the website you were trying to reach.Ĭlearing out the DNS cache solves the problem because it forces Windows to look up the DNS/IP address again from scratch, and since Malwarebytes is no longer blocking it, you are now able to connect to it properly. the numeric address of the server that the website you are connecting to is hosted on. Basically, to try and speed up your internet browsing, Windows will cache the routes to websites you have connected to in the past so that it doesn't have to look them up again (websites are looked up using DNS, or Domain Name Service which translates domain names/URLs to their physical IP addresses i.e. It's just a common problem with the way that DNS caching works. Before submitting your reply, be sure to enable "Notify me of replies" like so:Ĭlick "Reveal Hidden Contents" below for details on how to attach a file:Įxcellent, I'm glad that it worked for you and that I was able to help Please attach the file in your next reply. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. You will be presented with a page stating, " Get Started!"Ī progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:
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